Frequently Asked Questions

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What is Artificial Intelligence (AI)?

About MagicSchool

Generative AI is a type of artificial intelligence (AI) that can create new content based on patterns it learns from existing data.

What is MagicSchool?

About MagicSchool

MagicSchool AI is a platform that takes the power of AI and puts it into educators’ and students’ hands to help them use it productively and responsibly in their respective work. With over 6 million users, MagicSchool is the most used and loved AI platform built for education in the world.

Want to learn more? Check out our Professional Development page for free training, certifications, lesson plans and more.

Why did you build MagicSchool? Why Artificial Intelligence (AI) in education?

About MagicSchool

Learn about why we built MagicSchool for teachers and students.

How does MagicSchool’s AI work? Which AI powers the platform and what Large Language Model(s) (LLMs) do you use?

About MagicSchool

MagicSchool was created by educators for educators. Our founder was a principal, and much of our team has spent years in classrooms. We know how much time teachers spend planning, grading, and managing administrative work. We believe that when educators and students have the right tools and guardrails, AI can help us reimagine teaching and learning in powerful new ways.

MagicSchool uses a multi-model approach and pairs each tool with the model that performs best for its task. Today, we use multiple providers, including OpenAI GPT-4o, Anthropic Claude, and Google Gemini, among others. We test models continually to ensure quality, safety, and reliability.

To keep results current and education-specific, we supplement LLMs with our own up-to-date sources. Our internal systems can incorporate recent standards, curriculum guidance, and trusted documentation so teachers get accurate, relevant outputs even when a base model has an older training cutoff. Certain tools can also search the web when appropriate and allowed.

Graphic depicting how MagicSchool's AI work: Educator Focused Guidance, High Quality Output Examples, Information You Provide all feed into MagicSchool to shape the best AI model for each tool and give educators the best possible output.

What are best practices for using MagicSchool appropriately?

Best Practices & Safety

MagicSchool is proactive with sharing best practices for ethical and responsible usage of AI.  We display these upon login for teachers and students as best practices to use AI safely:

Educators:

  • Check for Bias and Accuracy: AI might occasionally produce biased or incorrect content. Always double-check before sharing with students.
  • The 80-20 Approach: Use AI for initial work, but make sure to add your final touch, review for bias and accuracy, and contextualize appropriately for the last 20%.
  • Your Judgment Matters: See AI-generated content as a starting point, not a final solution. Always adhere to your school's guidelines.
  • Know the Limits: Our AI is not connected with retrieval from the internet yet and training ends at a certain date, so be aware when dealing with recent topics.
  • Protect Privacy: Don't include personal student details like names or addresses. We strive to promptly remove any accidentally submitted information.

Students:  

  • Your Teacher Can See Your Activity in MagicSchool:  Please make sure to follow your school and classroom guidelines when interacting with the AI.
  • Math Answers Not Reliable:  Large Language Models can help you with step by step processes, but can not calculate math solutions accurately.  Do not rely on AI for math solutions.
  • Interacting With An AI Takes Practice: Be clear and specific about what you need, so the AI can give you a better answer.  Try again if the first try isn’t what you hoped for!
  • AI is a Tool - Not a Replacement for Your Thinking:  See AI-generated content as something that can help assist you, but not the final solution.
  • Monitor for Bias and Accuracy: AI might occasionally produce biased or incorrect content. Always double-check important information.
  • Protect Privacy: Don't include personal details like names or addresses. We strive to promptly remove any accidentally submitted information.

How does MagicSchool moderate content, especially for students?

Best Practices & Safety

​​MagicSchool uses multiple layers of content moderation to keep interactions safe and age-appropriate. Each AI model we use includes its own built-in safeguards, and we add additional filters tailored to school settings to block or decline inappropriate content and requests.

We’re continuously improving our moderation systems and benefit from feedback across our community of more than 6 million educators and students. This helps us identify and address issues quickly and responsibly. Learn more about how moderation works.

“MagicSchool did this thing it shouldn’t have done!” or “One of my students got MagicSchool to do something it wasn’t designed for.”

Best Practices & Safety

While MagicSchool includes multiple layers of safeguards and content moderation, students may find creative ways to test its limits (something every educator understands well).

That’s exactly why we built MagicSchool: to give students a safe, guided space to explore AI responsibly, with teachers there to support and redirect as needed. Teachers can view all student activity through their dashboards and help guide appropriate use, just as they would with any classroom technology.

Where are your terms and conditions? How do you protect privacy?

Best Practices & Safety

MagicSchool was designed specifically to meet the privacy and security needs of schools and districts. We never sell data or use personally identifiable information (PII) to train AI models. Our platform follows strict security, compliance, and data-protection standards to keep educators and students safe.

You can review our most current policies and documentation on our Privacy and Security page.

What is the age limit for using MagicSchool for Students? How can your platform allow younger students if ChatGPT's policy is 13 years or older?

Best Practices & Safety

MagicSchool is designed for safe use across K–12, with features and safeguards that allow teachers and schools to oversee all student activity.

Students access MagicSchool only through accounts assigned and monitored by their teachers. This means educators (and, when applicable, district administrators) can view all student interactions in real time.

While some general-use AI tools restrict users to ages 13 and older, those age limits apply to direct accounts with those providers. MagicSchool uses secure API integrations that allow schools to comply with privacy laws such as COPPA and FERPA, enabling responsible AI use for younger students within a supervised educational environment.

The appropriate age for use is ultimately determined by each school or district’s policy. Teachers and administrators should ensure that student use aligns with local guidelines and that a responsible adult monitors all activity.

Educators must be 18 years or older to use the educator platform and to launch Student Rooms.

What are the differences between the Free, Plus, and Enterprise version of MagicSchool?

Plans & Integrations

To see a comparison between the features and functionality for each package, please visit our Pricing page.

Do you integrate with (Microsoft, Google, Canvas, Schoology, etc.) LMS platforms? How does it work?

Plans & Integrations

Yes! MagicSchool integrates with Canvas and Schoology, allowing teachers and students to access AI-powered tools directly within their existing workflows. We also offer 1-click exports to Google and Microsoft, making it easy to transfer content seamlessly between platforms. Additionally, teachers can use our Google Chrome extension to bring MagicSchool’s AI tools wherever they go.

While these integrations enhance flexibility, the most robust MagicSchool experience is on our platform, where users get full access to our suite of tools and features. Learn more about all of our integrations.

Do you offer single sign on (SSO) authentication?

Plans & Integrations

We offer SSO for our Enterprise partners via Clever, Classlink, Canvas, Google, Microsoft, etc. This allows for our partners to share up-to-date staff and student email lists while providing a seamless log in and authentication for their organization. This also allows for verification of identity for organization administrators. Learn more about all of our integrations.

When partnering with MagicSchool, what kind of tooling will I get to monitor usage of the platform?

Plans & Integrations

For Enterprise partners we give access to high level data to monitor teacher usage, and soon, student usage of the product. You can expect that we will also give greater localized control over the system to you over the course of time.

When will you add “this feature” or add a tool for “this” to MagicSchool?

Plans & Integrations

Believe us when we say, “soon!” - it’s our calling card.  We launch new tools and features all the time, always inspired by your suggestions and helping to solve your challenges with AI. You can share these with us on our chat in the bottom right corner of the app or email us directly at [email protected] with your suggestions.

But wait, is MagicSchool still free for teachers?

Pricing

Yes! We will always offer a generous free version of MagicSchool for educators. Most functionalities of the platform that you’ve grown to love remain free, with the new additional features being incorporated into our Enterprise and Plus tiers.

How can I ensure I get all the features of MagicSchool Plus and Enterprise?

Plans & Integrations

We would love to bring all the features of MagicSchool Plus to you and your colleagues. Request a quote to unlock all features, get detailed analytics and insights, and add exciting administrative controls and customizations for your school or district. Click here to request a quote now!

If my school or district does not get a to MagicSchool Enterprise, can I still get all educator features?

Plans & Integrations

At the request of our users, we offer an individual subscriber tier, "MagicSchool Plus", in case your school isn’t ready to partner and get Enterprise. You can subscribe and unlock features instantly by clicking "Upgrade" on the sidebar in the app.

How much does it cost for a school or district license to MagicSchool Enterprise? How much for an individual subscription to MagicSchool Plus?

Pricing

For school and district Enterprise licenses, we offer volume-based discounts, additional features listed on the chart above, unparalleled customer support, and much more. Request a quote now!

For individual subscribers to MagicSchool Plus, pricing is as follows: Billed Monthly: $12.99 per month. Billed Yearly (36% discount): $8.33 per month ($99.96 yearly).

How does pricing compare to other AI platforms?

Pricing

Many AI tools aren’t built with the needs of teachers and students in mind and are priced beyond their reach, with Microsoft Copilot being priced at $25 a month and ChatGPT Plus priced at $20 per month. In addition, both are not customized for education and do not provide safe student access. Our pricing meets the needs of school and district budgets. Our yearly cost is over 50% lower than both Microsoft Copilot and ChatGPT Plus with more value including student usage.

What if I sign up for MagicSchool Plus and then my school / district becomes an innovators partner and gets an Enterprise license for me?

Pricing

Great question! We’re happy to give you a prorated refund of your purchase price for our individual subscriber model if your school signs on. Just make sure you sign up with your school e-mail address and let us know.

How will usage / words generated be limited across the different tiers?

Plans & Integrations

For MagicSchool users on the free platform, limits will change dynamically based on overall usage to ensure smooth access for our premium users. The calculation we use intends for the majority of users not to hit a generation limit until nearing the end of the month and power users to be limited sooner. Limits will reset monthly and users will get a warning as they’re getting close to their limit.

For MagicSchool Plus and MagicSchool Enterprise users, you will have unlimited* access.

*Only the top .1% of users will be capped to prevent account sharing and other extreme cases.

How will I know if I’m close to my limit if I’m a free user?

Plans & Integrations

Since usage limits change dynamically based on total platform usage, we’re not able to share that with you precisely (but you will get a warning when you're getting close as described above). If you love MagicSchool, let your school administration know so they can join the AI Innovators Program or if your school isn’t ready, subscribe to MagicSchool Plus.

What is the Refund Policy for Month-to-Month Subscriptions:

Refunds

Your subscription begins immediately upon processing of your initial payment. Your subscription will automatically renew each month until you decide to cancel. You will receive an email notification before your subscription renews. By subscribing, you authorize us to securely store your payment method(s) and to charge your payment method(s) automatically every month. Charges will reflect the current rate for your chosen plan, plus applicable taxes.

What are the Cancellation Terms?

Refunds

You can cancel your subscription at any time through your MagicSchool account or by contacting [email protected]. If you cancel within 14 calendar days of your initial subscription, you will receive a full refund. Cancellations made after 14 calendar days will not be eligible for refunds, and your service will continue until the end of the current billing cycle.

Additional Information about Refunds:

Refunds

Refunds: Refunds are only applicable if the cancellation request is made within 14 calendar days of the initial purchase.

Non-Refundable Period: Payments made beyond 14 calendar days from the initial purchase are non-refundable.

Service Continuation: Upon cancellation, your subscription will remain active until the conclusion of the current billing period.

What is your Refund Policy for Annual Subscriptions?

Refunds

Your subscription begins immediately upon processing of your initial payment. You will be charged the annual rate stated at the time of purchase, plus applicable taxes, in one lump sum. Your subscription will automatically renew on your annual renewal date until you decide to cancel. You will receive an email notification before your subscription renews. By subscribing, you authorize us to securely store your payment method(s) and to automatically charge your payment method(s) once per year. Charges will reflect the current rate for your chosen plan, plus applicable taxes.

What is MagicSchool's AI knowledge cutoff date? How up to date is the information provided by the AI?

About MagicSchool

MagicSchool’s tools draw from different AI models, each with its own knowledge base and update cycle. Some tools, such as our Research Assistant, can search the web to provide the most current information available.

Other tools rely on Large Language Models (LLMs) whose data was last updated within the past year and a half. Because we use a variety of models and continue testing new ones, the information available through MagicSchool is always evolving to stay as accurate and relevant as possible.

What are you doing to support sustainability?

About MagicSchool

What languages does the MagicSchool app support?

About MagicSchool

When you log into the MagicSchool app, you can use the app in the following languages: English (US), English (UK), Arabic, Bulgarian, Spanish (Spain), Spanish (Latin America), German, French, Canadian French, Mandarin, Cantonese, Hindi, Hebrew, Japanese, Italian, Indonesian, Korean, Brazilian Portuguese, European Portuguese, and Russian.

How does the MagicSchool Web Search Feature work? Do results bypass web filters that districts and schools already have in place for certain websites?

Best Practices & Safety

MagicSchool’s Web Search feature is designed to respect existing school and district safety measures. Results are filtered to surface educationally appropriate content, and the feature does not bypass any district-level web filters or restrictions already in place.

The goal is to help teachers and students find reliable, relevant information while maintaining compliance with district safety and privacy standards. Learn more about Web Search.

How does MagicSchool keep student data safe?

Best Practices & Safety

MagicSchool follows strict data protection standards to keep all educator and student information secure. 

We use advanced data encryption, role-based access controls, and regular security audits to safeguard data in transit and at rest. Learn more about our continuous approach to safety in our white paper, The AI Safety Loop for Students.

Is MagicSchool FERPA, COPPA, and AB 2876 compliant?

Best Practices & Safety

Yes. MagicSchool complies with FERPA, COPPA, and applicable state and federal privacy regulations, including California’s AB 2876. Use our AI Readiness Checklist to ensure alignment for your district.

Our platform is built specifically for K–12 environments and designed to meet and exceed the highest standards of student data privacy and security. We never sell user data or use it to train AI models.

Who owns the content created with MagicSchool?

About MagicSchool

You do. Districts retain full ownership of the content they create using MagicSchool. We never claim rights to user-generated materials or share them outside your account or organization.

How does MagicSchool protect against bias or misinformation?

Best Practices & Safety

We use a multi-layered moderation system and partner with leading AI providers to reduce bias and misinformation. Educators also receive built-in reminders and best practices for reviewing AI-generated content before using it in class. Read more in our white paper, The AI Safety Loop for Students.

How does MagicSchool verify users and prevent unauthorized access?

Best Practices & Safety

We require authenticated logins through secure methods, including Google, Microsoft, Clever, and ClassLink. Enterprise districts can also enable single sign-on (SSO) to control user access and permissions safely.

How often do you update your security practices?

Best Practices & Safety

We review and update our privacy and security protocols regularly to align with the latest best practices and evolving district needs. Updates are reflected on our Privacy and Security page.

Does MagicSchool store or share student conversations?

Best Practices & Safety

Student interactions are stored securely to support teacher visibility and classroom oversight. Only authorized educators and administrators in your district can view these interactions. We never sell, share, or use this data for advertising or AI model training.

How long does MagicSchool retain user data?

About MagicSchool

MagicSchool retains data only as long as necessary to provide our services or as required by law. Schools and districts can request data deletion or export at any time by contacting [email protected].

How can our district complete a data privacy agreement (DPA)?

Best Practices & Safety

We’re happy to sign DPAs that align with your district’s policies. MagicSchool also partners with regional and national data privacy organizations to streamline this process. To start, contact [email protected] or your account representative.

Where is MagicSchool data hosted?

About MagicSchool

All data is securely stored and processed in U.S.-based, FERPA-compliant data centers operated by trusted infrastructure providers that meet industry standards for encryption, redundancy, and access control.

What steps does MagicSchool take to ensure responsible AI use?

About MagicSchool

Responsible AI is at the core of everything we build. We apply rigorous testing, moderation, and transparency practices to reduce bias and maintain accuracy. We also provide ongoing training resources that help educators model safe, ethical AI use for students.

How does MagicSchool handle third-party integrations securely?

Best Practices & Safety

We integrate only with vetted, education-safe platforms (such as Google, Microsoft, Canvas, and Schoology) using secure APIs and permission-based access. District admins maintain full control over which integrations are enabled.

What is MagicSchool’s commitment to transparency?

About MagicSchool

We believe trust begins with transparency. That’s why we publish clear privacy documentation, moderation practices, and model information on our Privacy and Security page. We also share regular updates on new safeguards and features as our platform evolves.